With the advent of cloud computing now well upon us, many businesses are still struggling to understand its implications and the way it works. Service management companies, in particular, are not fully realising the cloud’s full potential. So here’s a brief guide about how “the cloud” works and what you should expect.
How does the cloud work?
The reason it is called “cloud field service software” is because it is hosted “in the cloud.” The software uses cloud-based technology which means the software provider hosts it.
Cloud-based systems are hosted in highly secure data centres, which will be managed by the software provider or by their hosting provider.
The use of leading field service software will enable service management businesses to manage their mobile workforce and all of their appointments and workflows as easily and effectively as possible. Using cloud-based technology, the software is capable of driving new levels of service delivery, and all at a fraction of the cost a business might have come to expect. And this means tangible savings.
Cloud-based technology presents valuable cost-saving opportunities for businesses as the software can be implemented without capital outlay which will give huge savings for any business. It will also come with all upgrades and improvements included in a subscription price, meaning the company need not pay for expensive software upgrades during the life of the software’s use
Many businesses/companies have understandable reservations when it comes to using a cloud-based software. But it should be noted that the software represents one of the most groundbreaking new technological developments for service management businesses.
If you are having doubts about the software, you need to know that the software is accessed on a private cloud which is completely secure and is only accessible to the business/company itself. The software is housed in a secure data centre which means it is secured safely on a server within the centre.
A business would access their private cloud via the internet with password protected access and access rights configured to suit the business. Passwords, granular access levels, and backed administrative rights can all be completely set to ensure that only the appropriate people can access the software and the data it holds.
So, all in all, cloud field service software represents one of the most leading-edge and latest developments for service management businesses, which is highly resilient and an entirely secure way to use and manage data.